Roadside Assistance Service (RAS)

Reimbursements

If you made a reasonable attempt to get help from the Club’s Member Services Center and were unable to do so, or if you were directed by the Club to seek commercial service, you may apply to the Club for reimbursement of the bill obtained from whatever nearby service facility was used. When applying, include the original itemized receipt on the billhead of the servicing firm and the following details: the nature of the trouble, the location, the date and time, and the amount paid. The application must be sent within 60 days after the incident to Roadside Assistance & Home Lockout Refund Department, 12901 North Forty Drive, St. Louis, Missouri 63141. Reimbursement application forms are available at any Club service office or available online.

Reimbursement will be considered only if it is a service allowed by these rules and if it is a covered service provided without charge. The Club reserves the right to adjust a reimbursement application where the amount charged is higher than the prevailing commercial rate for that region and to deny or adjust a reimbursement application for service obtained from anyone not engaged in the automobile service or locksmith business. When AAA is not contacted, or a valid membership card is not presented, the reimbursement will be adjusted according to the servicing contractor’s rate for that area.

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